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Cisco IP Phone User Guide

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1 Cisco IP Phone 7970 User Guide

2 Only for internal use at the University of Passau. As of September 27, 2005 Cisco IP Phone 7970 User Guide page 2

3 Table of Contents 1. Summary Cisco IP Phone Phone Overview Softkey Buttons Emergency Help Phone Settings Volume Ringer Basic Features Answer Call Dial End Call Volume Speakerphone Mute Redial Call Hold Transfer Call Callback Call Forwarding Conference Missed Calls Corporate Directory Individual Speed ​​Dial Private Call Call Groups 4.1 General Description Executive Pickup / Secretary function 5.1 General description Call forwarding Line keys Pick up Voicebox (personal answering machine) 6.1 General description Access to the voicebox at your own extension Access to the voicebox from another extension General information on the voicebox Structure diagram ... 16 User guide Cisco IP Phone 7970 page 3

4 1 INTRODUCTION With the Cisco IP Phone 7970 you make calls over the data network (LAN). Like a PC, the phone is a node in the LAN. This user guide provides an overview of the basic functions of the Cisco IP Phone 7970, as well as the additional features call group, executive / secretary function and voic. 2 CISCO IP TELEPHONE Phone Overview User Guide Cisco IP Phone 7970 page 4

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6 2.2 Softkey Buttons The Cisco IP Phone has so called softkey buttons. These are buttons for dynamic menu navigation. The assignment of the softkey buttons changes depending on the current call status. The softkey buttons are located directly below the display. 2.3 Immediate help You can use the to call up immediate help on the phone. (first, then press the button or softkey button (e.g. call diversion)) 2.4 Phone settings Volume The volume of the ringer can be adjusted by pressing the volume button with the handset on-hook. In order to save the ringer volume permanently (even after a power failure), this must be done in the ringer settings (see point 2.4.2) Ringer The ringer can be changed by pressing the settings button 1 User preferences - Select - 1 Standard tone - Select - Navigate Play . Memory or Cancel Exit Exit Exit can be set. then Cisco IP Phone 7970 User Guide on page 6

7 2.5 Basic functions Accepting a call The call can be accepted in several ways: Pick up the handset Press the loudspeaker key Accept the soft key. Press Press the line key (hands-free mode is activated when the handset is not lifted) Dialing There are various ways of dialing: Picking up the handset and dialing the number Dialing the number and lifting the handset Dialing the number and pressing the loudspeaker key Softkey button Press CallNew and dial the number. Ending the call The call can be ended in various ways. Replace the handset (when making a call with the handset) Press the hands-free key (when making a call with hands-free calling) Press the End softkey. To set the call volume permanently, please press the Save softkey. Press Cisco IP Phone 7970 User Guide page 7

8 2.5.5 Hands-free calling The phone has a hands-free function. This can be activated / deactivated during a phone call or when dialing with the corresponding key. When the function is activated, this button lights up green. Note: The handset of the telephone is deactivated during hands-free operation. The loudspeaker is located under the handset rest and the microphone is on the lower right edge. Muting The microphone can be muted by pressing the button. When the function is activated, this button lights up red. This function can be deactivated again by pressing the button again. Muting also works when the hands-free function is activated. Redialing The last number dialed can be saved by pressing the Redial softkey. be called again. (The number only appears when the subscriber is called). The phone also saves a list of the last phone numbers dialed in the Directories menu. You can get there using the directory button or by pressing the navigation button down. Here you can select the specific phone number and press the Dial softkey. Hold a call You can also put a call on hold and the caller will hear music on hold. You put the caller on hold by pressing the Hold softkey. To retrieve the caller, press the Pickup soft key. Cisco IP Phone 7970 User Guide page 8

9 2.5.9 Transferring a call if you want to transfer a caller directly: to transfer. Press, enter the extension number (the caller is put on hold and receives music on hold), when the tone is dialed, replace the handset (this automatically connects the call) or the transferring again. Press button. if you want to carry out handover with advance notice: on transfer. Press, enter the extension number when the called party picks up: briefly inform, simply replace the handset (this will automatically connect the call) or transfer a second time. Press, the subscriber is connected if the called party does not answer or does not want the call (inquiry): End the current call with the soft key. the subscriber on hold is picked up again; if necessary, the transfer can now be made to the next. Callback If the dialed number is busy: Press the Callback softkey and confirm with Finish. As soon as the called party hangs up, the caller rings (special signal) and a corresponding message appears on the display. The subscriber who is now free can be called by pressing the Dial softkey. Cisco IP Phone 7970 User Guide page 9

10 Call diversion Fixed call diversion can be started from the telephone with the soft key Call diversion. switched on and canceled again. Whether call diversion is active can be seen in the status line in the telephone with the diverted telephone number and an arrow appears in the top right of the display. Call diversion to another telephone: Call diversion Press, after the signal, enter the required extension. and message button (letter symbol). Delete call diversion: Cancel call diversion: Call diversion. Press Call diversion after a delay: to be set up by the administrator on request. Conference For a conference call, the Continue option (soft key) is selected during an active call. The Conference function then appears. Now press the Conference key. and then dial the other call partner. During this time, the call partner on the first line is on hold. By pressing the Conference softkey again. all participants are interconnected. You can use the ConfList softkey to display the current connections in the conference. Note: If you hang up as the initiator of the conference, you end the entire conference, i.e. all participants are disconnected. Cisco IP Phone 7970 User Guide page 10

11 Missed calls Missed calls are shown on the phone display: e. B. 3 new calls The complete list can be called up via the Directories menu under the Missed Calls menu item. A callback can also be initiated directly from the menu. If you lift the handset or press the Dial softkey, the highlighted number is automatically dialed. Corporate directory The corporate directory can be used to dial a participant at the university. To do this, press the Directories button and confirm menu item 4 Company directory with selection. The directory search can be used to search for a subscriber by surname and / or first name. The entry is made using the number keys, which are highlighted with letters. The key must be pressed repeatedly until the desired letter is reached (e.g. the letter C is selected by pressing key 2 three times). The results are displayed by confirming the search entry with the Search softkey. The desired entry can be accessed either with the arrow key or by entering the list entry number. You dial by pressing the Dial softkey or you can simply pick up the handset. Cisco IP Phone 7970 User Guide page 11

12 Individual speed dialing Extension-specific speed dialing can be configured using the Ind. Speed ​​dialing button on the right of the display. Operation is carried out using the softkey buttons and is self-explanatory. 3 PRIVATE CALL The outside line code for private calls is the code number 7. After the outside line code, dial the number and finish with the #. You will hear a tüt-tüt. Now enter your PIN and confirm it again with the #. If the PIN is correct, the connection is established, otherwise you will hear a busy signal. 4 CALL GROUPS 4.1 General description The call group provides a basic function that has long been known from analog telephony. The pick-up and monitoring of telephones in the same group. These are called call groups. A call group is a logical combination of several telephone subscribers (call groups are set up by the administrator). After 12 seconds, an incoming call to a group member is signaled to all participants in the call group. The call group is signaled on its own line key. The signaling of a call on the call group is indicated acoustically by a short ring tone and by the yellow flashing line key. If not suppressed, the display shows the caller's number and the number of the person called. Cisco IP Phone 7970 User Guide page 12

13 You can accept this call by pressing the soft key. or accept by pressing the line key. You only seize your own line by picking up the handset and you do not automatically take the call of the call group. This enables you to make calls yourself without having to accept the call from the call group. 4.2 Picking up Participants in a call group can pick up the call within the first 12 seconds by pressing the PickUp softkey. This only assumes that you can hear the call on the other telephone of your group partner (e.g. if the telephones are in the same room). 5 EXECUTIVE / SECRETARY FUNCTION 5.1 General description The executive / secretary function enables special performance features for a secretarial environment. In this way, the boss can activate call diversion to the secretary and the secretary can break through this. The secretariat monitors the executive line and both sides have a direct call key to each other. 5.2 Call diversion Call diversion with the executive is the same as call diversion with a normal extension. This is done by pressing the soft key. and the extension number of the secretary's office. The entry of the phone number can also be shortened by pressing the Sec call button. If the secretary is forwarding to another extension, the call forwarding of the executive set is also forwarded. Cisco IP Phone 7970 User Guide page 13

14 5.3 Line keys The boss has two line keys. This enables the secretary to reach the executive by pressing the executive call button despite an active call. The two lines are also shown on the secretary's desk. This enables the secretariat to see whether the boss is speaking or not. The secretary can accept the call by pressing the line key. 5.4 Pick-up The executive / secretary phones also have a pick-up function (like the call groups). The boss can use this if he has a call diversion to the secretary's office and wants to take the call himself immediately. This is done simply by pressing the PickUp softkey. 6 SPRACHBOX 6.1 General description Each extension also has its own voicebox. It can be monitored and configured on your own extension. 6.2 Access to the voicebox at your own extension You can access the voicebox at your own extension by pressing the message key or by dialing extension 3610 on your telephone. This will automatically take you to the main menu of the voicebox. The further procedure for the voicebox can be found in the structure plan (point 6.5). 6.3 Access to the voicebox from another extension Before you can listen to your voicebox from other extensions, you must define a PIN (at least 4 digits). To do this, you have to dial the voicebox from your extension (message key). Cisco IP Phone 7970 User Guide page 14

15 Proceed as follows when you are in the main menu: press the key 9 (mailbox options) press the key 5 (change PIN) enter a PIN and press the * key repeat the PIN again and press the * key Your PIN has now been changed. You can now listen to / operate your voicebox from other extensions. dial the number 3611 You will now be asked to enter your voicebox number. (Your voicebox number is your 4-digit extension) Enter your voicebox number (extension) and confirm with the * key.Enter your PIN when prompted and confirm again with the * key. You are now in the main menu of your voicebox. The further procedure for the voicebox can be found in the attached structure plan (point 6.5) 6.4 General information on the voicebox * -key is always to confirm an entry or the announcement # -key is to cancel an action or to go back one instance in the menu Everything else about the voicebox can be found in the following structure plan. Cisco IP Phone 7970 User Guide page 15

16 6.5 Structure Map User Guide Cisco IP Phone 7970 page 16